Course Structure

ONLINE

Each course is structured into two parts: Asynchronous (prep work) and Synchronous (online live session). You must complete your asynchronous prep work AND participate in the synchronous session in order to get your credit for the course. The asynchronous prep work will take between three聽to four聽hours for each course. Some courses will require you to submit an assignment by the given due date. The synchronous session will be offered live online using Zoom for three聽hours for each course.

IN-PERSON

Participants must attend all seven courses to receive a Transit and Paratransit Management Certificate. Missed courses can be rescheduled one time at no additional charge.

online class

Spring 2025 Schedule

DateClassInstructor
Feb 13, 2025Orientation (from 8:30 am. to 9:30 am. PST)Peter Johnson
Feb 20, 2025Effective Communication SkillsPeter Johnson
Mar 6, 2025Overview of Transit Legislation, Regulation, and PolicyDonna DeMartino
Mar 20, 2025Legal Issues in Employee RelationsTom Brierton
Apr 3, 2025Marketing Through Customer ServiceKristen Joyner
Apr 17, 2025Budgeting and Financial Management Gloria Salazar
May 1, 2025Strategic ThinkingMark Schaff
May 15, 2025Enhancing Leadership EffectivenessChris Sablynski

DateClassInstructor
Feb 27, 2025Effective Communication SkillsPeter Johnson
Mar 13, 2025Budgeting and Financial ManagementGloria Salazar
Mar 27, 2025Legal Issues in Employee RelationsTom Brierton
Apr 10, 2025Marketing Through Customer ServiceKristen Joyner
Apr 24, 2025Overview of Transit Legislation, Regulation, and PolicyDonna DeMartino
May 8, 2025Talent Management Mark Schaff
May 22, 2025Enhancing Leadership EffectivenessChris Sablynski

DateClassInstructor
Mar 21, 2025Effective Communication SkillsPeter Johnson
Apr 11, 2025Enhancing Leadership EffectivenessChris Sablynski
Apr 25, 2025Legal Issues in Employee RelationsTom Brierton
May 2, 2025Marketing Through Customer ServiceKristen Joyner
May 16, 2025Budgeting and Financial Management Gloria Salazar
May 30, 2025Overview of Transit Legislation, Regulation, and Policy Donna DeMartino
Jun 13, 2025Strategic ThinkingMark Schaff

Program Outline

Overview of Transit Legislation, Regulation, and Policy

Instructor: Donna DeMartino
  • Federal and State Legislation and Regulations聽
  • Policies and Procedures 鈥� Formation and Influences聽
  • Interpreting and Complying with the ADA聽
  • Identifying and Locating Important Information Resources for Continued Education聽

Effective Communication Skills

Instructor: Peter Johnson
  • Organizational Communication Strategies聽
  • Understanding Barriers to Communication聽
  • Methods to Open Communication聽
  • Identifying Your Communication & Listening Styles聽

Budgeting and Financial Management

Instructor: Gloria Salazar
  • Budgeting and Cost Allocation Controls聽
  • Budget Development as a Key Management Tool聽
  • Transit Funding Resources & Required Reporting聽
  • Grants Management聽
  • Standards and Required Financial and Performance Reporting for Transit Entities聽

Strategic Thinking

Instructor: Mark Schaff
  • What is Strategic Thinking?聽
  • Assessing Situations聽
  • Recognizing Connections聽
  • Making Decisions聽

Legal Issues in Employee Relations

Instructor: Thomas Brierton
  • Federal and State Employment Law聽
  • Hiring and Firing 鈥� The Legal Basics聽
  • Employment Discrimination, Harassment & Retaliation
  • Americans with Disabilities Act聽

Marketing Through Customer Service

Instructor: Kristen Joyner
  • Marketing for the Generations
  • Service Quality and Dimensions
  • Figuring Out the Gaps in Service Provision聽
  • Understanding Customer Expectations聽

Enhancing Leadership Effectiveness

Instructor: Chris Sablynski
  • Leadership vs. Management
  • Purpose, Vision, Values, and Goals
  • Creating Trust
  • Effective Communication and Building Teams
Transit and Paratransit Programs
You'll always have support

Our staff is dedicated to helping you with all of your questions or concerns.