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In this category, we cover some of the customer focused services a company would use to provide good customer service or to help answer technical questions about their software.
Help desk and customer support software is for providing technical support and answering customer questions. It can do call routing, help tickets, chat windows and chat bots on your website, knowledge bases, etc. It can also be used internally if you have complex processes that people must follow or with service and sales technicians in the field.
Help desk outsourcing companies provide actual staffing to help you add bodies when you need them.
Reception services answer your phone for you with a real person using your business name. They are very popular among professionals with high value clients who commonly work alone but are not always available. Doctors, lawyers and accountants are big users of these.
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